Privacy policy

Information you give us

When you use the contact form, we collect your name, email address and the content of your message. We use them only to reply and to handle your request.

The contact form is the one place on the site where you type personal details to us. The name and email address let us reply, and the message gives us the context for your request. Please do not put payment card numbers, passwords or identity documents in your message, because we do not need them to answer a question.

Information collected automatically

As you browse, we collect technical information such as your IP address, browser type, device, and the pages you visit and for how long. Some of it is collected with cookies; our cookie policy lists them. We use this information to run the site, measure which pages are useful, fix errors and prevent abuse.

We also use aggregated statistics that do not identify you, such as visitor numbers per page.

Technical data is collected because your browser sends it whenever it requests a page. The IP address tells our servers where to return the page. Browser and device details help us check that pages display correctly on phones, tablets and desktops. Page and time data show which guides readers actually use. Blocking cookies in your browser limits part of this collection, and the site still loads.

How we use information

• To answer messages and requests.
• To run, secure and improve the site.
• To send newsletters, only if you have agreed; every email has an unsubscribe link.
• To meet legal obligations and respond to lawful requests from authorities.

Each purpose in the list is tied to a type of data. Contact details serve replies and, with your agreement, newsletters. Technical data serves running, securing and improving the site. Legal obligations apply to any data we hold when a lawful request arrives. Where a purpose needs your agreement, as with newsletters, you can withdraw it at any time. Our terms and conditions set out the rules for using the site alongside this policy.

Links to casinos

When you follow a link to a casino, the casino receives the information your browser sends to any website, plus a tracking reference that tells it you came from us. From then on, the casino's own privacy policy applies.

A casino link is a hand-off. Before it, this policy governs your data. After it, the casino is responsible for what it collects. Casinos usually ask for identity and payment details when you register, and we do not collect those on this site. Read the casino's privacy policy before you sign up. Our review method explains how we assess casinos, but it does not replace the casino's own policy.

Security and retention

We protect information with encryption in transit, access controls and regular reviews of our systems. We keep personal information only as long as needed for the purpose it was collected for, or as the law requires.

Encryption protects data while it travels between your browser and our systems. Access controls limit who can open stored information. Regular reviews help us spot weaknesses. No method of transmission or storage is completely secure, so we cannot promise absolute security. You can help by keeping your own devices and email account protected.

Your rights

Under New Zealand's Privacy Act 2020 you can ask for access to the personal information we hold about you and ask us to correct it. You can also ask us to delete it or to stop sending marketing. Send requests through the contact form.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).

Making a request is simple. State which right you want to use: access, correction, deletion or stopping marketing. Say which email address you used, so we can find your records. We may ask you to confirm who you are before we release personal information, because sending it to the wrong person would be a breach of privacy itself.

Overseas storage

Our systems may store information on servers outside New Zealand. We use providers that protect personal information to standards comparable to the Privacy Act 2020.

Overseas storage is common for websites, because hosting and analytics providers run servers in several countries. The same rights apply to your information wherever it is stored. If you want to know more about where your data is held, ask through the contact form.

Children

The site is for adults. We do not knowingly collect information from anyone under 18, and we delete it if we learn that we have.

Gambling is for adults only, and a parent or guardian who finds that a child has sent us information should tell us through the contact form. For adults who gamble, our responsible gaming page lists tools and support.

Changes

We may update this policy. The date at the top shows the latest version.

Changes appear on this page. Check it from time to time, and especially before you send a new request, so that you know which version applies.